fbm FAQ – Your Questions, Answered

Creating your fbm account is straightforward. Visit the Register page and fill in your personal details including your full name, email address, and mobile number. Choose a strong password to keep your account secure. After submitting the form, check your email for a verification link and click it to activate your account. Once activated, you can log in and start exploring sports betting and casino-style entertainment available to Filipino players. If you run into any trouble during sign-up, our support team is ready to assist you.

If you have forgotten your password, do not worry — resetting it is quick and easy. Go to the Login page and look for the "Forgot Password" option below the sign-in form. Enter the email address linked to your fbm account and we will send you a password reset link. Check your inbox and follow the instructions in the email to create a new password. Make sure your new password is strong and unique to keep your account protected. If you do not receive the email within a few minutes, check your spam or junk folder. For further assistance, reach out to our support team at support at fbm.wine.

Each player is allowed only one active fbm account at a time. Creating multiple accounts is against our Terms and Conditions and may result in the suspension of all associated accounts. If you accidentally created a duplicate account, please contact our support team immediately so we can help resolve the situation. Having a single account also makes it easier to manage your transaction history, bonuses, and responsible gaming settings in one place. We encourage all Filipino players to keep their account information up to date to avoid any access issues. For a full overview of account rules, please review our Terms and Conditions.

Identity verification is a standard requirement to ensure the security of all players on the platform. After registering, you may be asked to submit a valid government-issued ID such as a Philippine passport, driver's licence, or SSS card. You can upload these documents directly through your account settings. Verification is usually completed within one to two business days. Completing verification also unlocks higher deposit and withdrawal limits for your convenience. If you have questions about what documents are accepted, our support team is available to guide you through the process.

fbm covers a wide selection of sports markets popular among Filipino bettors, including basketball, football, boxing, volleyball, and international leagues. You can place pre-match bets as well as live in-play wagers on selected events for an even more exciting experience. The platform is optimised for mobile use, so you can follow the action and place bets from anywhere in the Philippines. Odds are updated in real time to reflect the latest developments in each game or match. Visit the Home page to browse currently available events and markets. New sporting events and leagues are added regularly to keep the offering fresh and relevant to local interests.

All current promotions and bonuses available to Filipino players are listed on the Promotions page. Each promotion has its own eligibility requirements, minimum deposit amounts, and wagering conditions, so it is important to read the details carefully before opting in. To claim a bonus, you typically need to be logged in and either opt in via the promotions page or use a specific promo code during a deposit. Bonuses are credited to your account once all conditions are met. If you believe a bonus has not been applied correctly, contact support at support at fbm.wine with your transaction details. fbm regularly updates its promotional offers, so check back frequently to make sure you never miss out.

fbm is committed to promoting safe and responsible gaming for all players in the Philippines. You can set personal deposit limits, session time reminders, and self-exclusion options directly from your account settings. These tools are designed to help you stay in control of your gaming activity at all times. If you ever feel that your gaming habits are becoming a concern, we strongly encourage you to use these features or reach out to our support team for guidance. Detailed information about all responsible gaming tools and resources is available on our Responsible Gaming page. We take player wellbeing seriously and are here to support you every step of the way.